How can we Help you?

BaniBanna is a matchmaking platform designed to help Muslims find meaningful, long-term relationships within their community. We provide a safe and respectful space for singles to connect based on shared values, interests, and cultural preferences.

BaniBanna fosters genuine connections by prioritising compatibility, faith-based values, and privacy. We offer unique features like profile verification, family involvement options, and personalised matchmaking recommendations.

BaniBanna currently offers memberships that are entirely free of charge. BaniBanna members can access advanced features like unlimited messaging, enhanced privacy controls, and priority matching.

BaniBanna is open to individuals who are serious about finding a meaningful relationship. We welcome members of all backgrounds who respect our community guidelines.

Sign up with your email or phone number on the BaniBanna website, and complete your profile by adding details about yourself, your preferences, and a profile picture.

No, BaniBanna allows you to control your privacy settings. You can choose who sees your profile and whether you want to appear in search results.

We offer a verification process where users can submit ID or selfie verification to ensure authenticity. Verified profiles get a special badge to increase trust among members.

Yes! You can update your profile information, preferences, and photos anytime through your account settings.

You can delete your account from the website's settings section. Once deleted, all your data will be permanently removed.

BaniBanna uses a smart algorithm that considers factors like values, lifestyle, and preferences to suggest compatible matches. You can also manually browse and filter profiles.

BaniBanna can send unlimited messages. To encourage profound connections, we require mutual interest before messaging is enabled.

If you feel uncomfortable with a user, you can report or block them through their profile. Our moderation team will review reports promptly.

You can unmatch at any time, and the conversation history will be removed from both accounts.

We implement strict profile verification, manual moderation, and AI-based monitoring to prevent fake accounts and inappropriate behaviour. Users also have control over their privacy settings.

No, your personal information (such as email, phone number, and exact location) is kept private and secure. Only the details you choose to display on your profile are visible to others.

Yes! We offer an option where users can allow family members to view and suggest matches on their behalf.

BaniBanna members enjoy features such as: Unlimited messaging, Enhanced profile visibility, Advanced match filters, Incognito mode for browsing privately.

You can subscribe through the app using credit/debit cards, PayPal, or other available payment methods.

Yes, you can cancel your subscription anytime through your account settings. Your premium benefits will remain active until the end of your billing cycle.

We do not offer refunds, but you can disable auto-renewal to prevent future charges.

Try restarting the app, clearing the cache, or updating to the latest version. If the issue persists, contact our support team.

You can reach us via the in-website support feature, or email.

Yes! You can access BaniBanna through our website, whether it is through the mobile or your desktop.